Informal Resolution
Stage 1 of 9 · 4 topics in this stage
If something at work has gone wrong and you’re hoping to sort it out before it turns into a claim, this is where it starts. Most disputes pass through a stage of trying to sort things out before a claim is ever presented. That usually means raising a grievance at work, and then going through ACAS Early Conciliation, which the law requires before you can bring most tribunal claims. This stage is about the steps that come first, and getting them right so your options stay open.
Topics in this stage
Each opens a full topic hub with guides, official links and the products for that topic.
Grievances
Raising a concern formally with your employer before it goes further.
Open topic →ACAS Early Conciliation
The step the law requires before most tribunal claims can start.
Open topic →Without Prejudice and Settlement
Trying to resolve things by agreement, and what stays off the record.
Open topic →Protected Conversations
Settlement discussions under section 111A, and what they mean.
Open topic →Further reading
Curated links to official sources. These open on external sites; they are not a substitute for advice.
- Raising a grievance at workAcas
How a formal grievance works and what to expect.
- Early conciliation: making a claimAcas
The conciliation step before a tribunal claim.
Where this sits in a claim